Customer Access Center to view current and past order details for E-commerce stores

With the Customer Access Center, store owners can provide customers with an easy way to view their current order details, access fulfillment statuses, and review past orders—all in one place. This feature enhances the post-purchase experience by offering customers full visibility over their orders through a secure login process.

Key Features and Benefits

• Instant Access to Order Information: Customers receive an order confirmation email with a "View Order" button, directing them to the Customer Access Center. By entering an OTP, customers can quickly access their current order information.
• Fulfillment Status and Tracking: Customers can view order fulfillment status, including tracking number, URL, and carrier details, giving them real-time insights into order shipping.
• Complete Order History: In addition to current orders, customers can access all previous orders, making it easy to track past purchases.
• Streamlined User Experience: The Customer Access Center is secure and user-friendly, allowing customers to easily navigate and access order information without additional assistance.

Important Notes:

• When multiple contacts use the same email, the login defaults to the first contact created.
• Ensure the domain is connected for the Customer Access Center to function correctly, and confirm the default domain path points to a page within the store.

How to Use the Customer Access Center

1. Enable Order Confirmation Email
   • Store owners must activate the order confirmation email to allow customers access to the Customer Access Center.
   • Go to: Payments > Settings > Notifications > Order Confirmation Email for Stores

1. Accessing the Customer Access Center
   • Customers receive a confirmation email containing a "View Order" button after checkout.

• Clicking the "View Order" button directs them to the Customer Access Center login screen.

1. Logging In with OTP Verification
   • Customers log in with the same email address used during checkout.

• After entering the email, an OTP (One-Time Password) is sent for verification, ensuring a secure login.

1. Viewing Order Details
   • Upon login, customers can view the fulfillment status, tracking details, and other relevant information for their current order.

1. Accessing Past Orders
   • Customers can access their past orders by selecting the "Orders" option in the navigation menu within the Customer Access Center.

1. Access Through Unique URL
   • Customers can also directly access the portal at <storeurl>/store/account/orders (e.g., myawesomestore.com/products/store/account/orders).

Pro Tip

Encourage customers to bookmark the Customer Access Center URL for easy access to their order history and updates, providing them with a seamless post-purchase experience.

FAQs

1. How do I enable the order confirmation email for my customers?
   Go to Payments > Settings > Notifications > Order Confirmation Email for Stores and toggle it on to enable access for customers through email.
2. Can customers view past orders in the Customer Access Center?
   Yes, customers can view both current and past orders within the Customer Access Center by selecting the "Orders" option in the navigation menu.
3. What should a customer do if they cannot access the Customer Access Center?
   Ensure the customer uses the same email address they used at checkout. If issues persist, check that the domain is correctly connected and points to a store page.
4. How can customers track the status of their orders?
   Fulfillment status, including tracking number, tracking URL, and carrier details, is displayed in the Customer Access Center for each order.
5. What is the purpose of the OTP verification?
   OTP verification provides a secure login for customers, protecting their order information by ensuring only authorized users can access the Customer Access Center.