Reviews & Ratings for Products in E-commerce stores

Enhancing credibility and increasing engagement is essential for any online store. The Reviews and Ratings feature empowers store owners by allowing customers to provide feedback on products, which can then be displayed to future shoppers. This article provides a comprehensive guide on how to enable, manage, and display customer reviews and ratings on your store’s product pages, helping you foster trust and transparency.

Key Features and Benefits of Reviews & Ratings

• Improves Credibility: Displaying reviews builds trust with potential customers, as they can see authentic feedback from other buyers.
• Encourages Customer Interaction: Enabling reviews and ratings encourages customers to share their experiences, increasing engagement.
• Enhanced Product Visibility: Positive ratings boost the appeal of products, which can lead to higher conversion rates.

How to Use the Reviews and Ratings Feature

Step 1: Enabling Reviews and Ratings

1. Access the Dashboard:
   • Open the builder preview for your e-commerce store.
2. Enable Ratings and Reviews:
   • In the builder, toggle Show Reviews and Ratings to activate review and rating visibility on both the Product Details and Product List pages.
3. Display Ratings Count:
   • To show the number of reviews, enable the Show Ratings Count toggle on the Product Details and Product List pages.

Step 2: Publishing and Moderating Reviews as a Store Owner

1. Access the Reviews Dashboard:
   • Navigate to Payments > Products > Reviews to view submitted reviews.

1. Moderate Reviews:
   • New reviews appear in the Pending section. You can:
     • Approve: Publish the review on the product page.
     • Unapproved: Keep the review unpublished.
     • Move to Trash: Remove the review from the dashboard.

1. Bulk Actions:
   • For efficiency, store owners can approve, unapproved, or delete multiple reviews at once.

1. Reply to Reviews:
   • Select a review from the side menu to respond directly, allowing for meaningful engagement with customers.

1. Filter Reviews for Easier Management:
   • Use the filtering options by Time Frame, Ratings, Product Name, or Store Name to streamline review management.

Step 3: Customizing the Appearance of Reviews and Ratings

1. Adjust Star Colors and Fonts:
   • Customize the star color, font family, and font color directly in the builder preview for consistent branding.
2. Font Configuration:
   • Font Size: Fixed to ensure a balanced content hierarchy.
   • Font Family: Matches the content fonts used throughout the product page.
   • Font Color: Maintains uniformity across reviews and ratings.

Pro Tips for Managing Reviews & Ratings

• Keep a Consistent Approval Policy: Establish guidelines for approving reviews to ensure authenticity and transparency.
• Encourage Honest Feedback: Reach out to customers to leave reviews after purchases, fostering an active community of feedback.
• Monitor Reviews Regularly: Regular moderation ensures that inappropriate content is quickly addressed and that customers feel heard.

FAQ

1. Can I customize the star color for reviews?
Yes, you can modify the star color and other style elements directly in the builder preview to match your store’s brand.

2. How do I respond to individual reviews?
Select a review in the Reviews dashboard, where you can reply to each review individually.

3. What does "Show Ratings Count" do?
This toggle displays the number of ratings a product has received, enhancing transparency for potential buyers.

4. Can I delete a review permanently?
Yes, reviews moved to the Trash can be permanently deleted from the Trash section in the Admin Preview.

5. Is there a way to filter reviews by-products?
Yes, you can filter reviews by Time Frame, Ratings, Product Name, or Store Name for more efficient management.