Social Planner Notifications

Created by Stefan Perchinkov, Modified on Wed, 26 Feb at 10:46 AM by Stefan Perchinkov

Experience enhanced control and efficiency with notifications for various account activities within Social Planner. From post approvals to account expirations, stay informed and empowered to manage your social media presence effectively. Explore customizable templates and streamlined settings, designed to elevate your social planning experience.

Follow these simple steps to proceed to social planner notifications

How to Access Notifications for Social Planner:

1. Navigate to Marketing

Open the Marketing tab in Referins platform.

2. Go to Social Planner

Select Social Planner from the options.

3. Open Social Planner Settings

In the Social Planner, find the gear icon (social planner settings) located beside the New Post button.
Click on the gear icon to access the settings and manage notifications.

4. Access the Notification Tab

In the Social Planner settings, click on the Notification tab to manage your notifications.

Steps to Edit Notification Settings for Account Pre-Expiry

1. Navigate to Notification Settings

Go to the settings where you manage notifications.

2. Edit Pre-Expiry Notification

Find the account pre-expiry notification setting.
Click on the pencil icon to edit this notification.

3. Select Sub-account Users

Choose the sub-account users who should receive the notification.

4. Set Reminder Frequency

Specify how often the user should be reminded to refresh the account. Note that users can refresh the token by visiting the integration page.

5. Choose Notification Template

Select a notification template. You can choose a different template other than the default one.

Notification preview via email:

Steps to Edit Notification Settings for Account Expired

1. Navigate to Notification Settings

Go to the settings where you manage notifications.

2. Edit Account Expired Notification

Locate the account's expired notification setting.
Click on the pencil icon to edit this notification.

3. Select Sub Account Users

Choose the sub-account users who should receive the notification.

4. Set Reminder Frequency

Specify how often the user should be reminded to reconnect the token.

5. Choose Notification Template

Select a notification template. You can choose a different template other than the default templates.

Steps to Edit Notification for Request for Approval

1. Navigate to Notification Settings

Go to the settings where you manage notifications.

2. Edit Request for Approval Notification

Locate the email notification for a request for approval of a scheduled post.
Click on the pencil icon to edit this notification.

3. Choose a Notification Template

Select a notification template. You can choose a different template other than the default templates.

Steps to Edit Notification for Approved Post

1. Navigate to Notification Settings

Go to the settings where you manage notifications.

2. Edit Approved Post Notification

Locate the email notification for a scheduled post that has been approved.
Click on the pencil icon to edit this notification.

3. Choose a Notification Template

Select a notification template. You can choose a different template other than the default templates.

Steps to Edit Notification for Rejected Post

1. Navigate to Notification Settings

Go to the settings where you manage notifications.

2. Edit Rejected Post Notification

Locate the email notification for a scheduled post that has been rejected.
Click on the pencil icon to edit this notification.

3. Choose Notification Template

Select a notification template. You can choose a different template other than the default templates.

Steps to Edit Notification for Failed Post

1. Navigate to Notification Settings

Go to the settings where you manage notifications.

2. Edit Failed Post Notification

Locate the email notification for a scheduled post that has failed.
Click on the pencil icon to edit this notification.

3. Choose Notification Template

Select a notification template. You can choose a different template other than the default templates.

How to Change the Default Email Template for Notifications

1. Navigate to Email Templates

Go to the Emails section in your application.
Select the Template option.

2. Create a New Template

Click on the New button.
Choose Email Marketing Template from the options.

3. Load a System Template

When the template library opens, look for the System Template option on the left side.
Select a system template and load it for editing.

4. Edit the Template Content

Customize the content of the template to suit your needs.

5. Apply the New Template to Notifications

Go to the Social Planner notification settings.
Change the default template to the newly edited one.

FAQ

How do I access the notification settings in Social Planner?
To access the notification settings, go to Marketing > Social Planner, then click on the gear icon (Social Planner Settings) beside the New Post button. From there, select the Notification tab to manage your settings.
Can I customize the email templates for Social Planner notifications?
Yes, you can customize the default email templates by navigating to the Emails section, creating or editing a template, and then applying it to your notifications through the Social Planner settings.
How do I set up reminders for account pre-expiry or account expiration notifications?
In the Notification Settings, locate the pre-expiry or account expiration notifications and click the pencil icon to edit. You can choose the sub-account users who should receive the notifications, set the reminder frequency, and select a notification template.
How do I manage notifications for post approvals or rejections?
You can manage these by editing the relevant notification settings under the Notifications tab. Choose the appropriate template and select the users who should be notified when a post is approved, rejected, or fails.
What should I do if I want to change the default notification template?
To change the default template, first create or edit a new email template under the Emails section, then apply this template by selecting it in the notification settings under Social Planner.