How to Delete a Twilio Phone Number

You may want to remove or reset a phone number from Referins. To delete or reset a Twilio number, follow these simple steps:

Deleting a Twilio Number

Step 1: Navigate to Settings located on the bottom left > Phone Numbers.

Step 2: Choose the phone number you wish to delete. 

• Click the three dots on the right side and select Delete Number

Step 3: Confirm the deletion by typing “Delete” in the popup window.

Resetting a Twilio Number

To keep or reset the Twilio number webhooks, uncheck the “Release your phone number as well” to retain the number within your Twilio sub-account and click "Confirm Delete"

1. Note: Released numbers are reserved for ten days. After this period, contact Twilio support to retrieve the number. If the sub-account is managed through another system, contact their support team.

Add the Twilio number to the account. This action will reset the Twilio number's webhook.

FAQ

How do I delete a Twilio number from my account?

• Navigate to Settings > Phone Numbers, select the number you want to delete, click the three dots, and choose "Delete Number." Confirm by typing "Delete" in the popup window.

Can I reset my Twilio number instead of deleting it?

• Yes, you can reset your Twilio number's webhooks by unchecking the "Release your phone number as well" option, and then clicking "Confirm Delete" to retain the number within your Twilio sub-account.

What happens if I release a Twilio number?

• Released numbers are reserved for ten days. After this period, you must contact Twilio support to retrieve the number.

What if my Twilio sub-account is managed through another system?

• If your Twilio sub-account is managed through another system, you'll need to reach out to their support team for assistance.