How to Enable WhatsApp in your account?

Created by Stefan Perchinkov, Modified on Mon, 14 Oct at 4:26 PM by Stefan Perchinkov

TABLE OF CONTENTS

The New Embedded Signup Flow
Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App.
Restrictions
FAQs
Q. I received an error message stating that the number is registered to an existing WhatsApp account. What should I do next?
Q. You have already linked the maximum number of phone numbers allowed for this business account. Delete a phone number to continue or request additional numbers.
Q. I am getting Message Undeliverable error
Q. Failed to send a message because this user's phone number is part of an experiment
Q. Can I use an LC/Twilio number on WhatsApp even if my A2P 10DLC registration is incomplete?
Q. Customers are not able to see my Business name on their WhatsApp app, instead they are seeing the phone number

There is a new Embedded Signup flow available with the following features.

Business Selection

The new flow will always show the default legal name as the business. It will always show the business information even if all of the required fields are filled out.

This new flow prevents businesses from making errors by disabling businesses where the user is not an admin of, and also disabling creation of a business if they have the maximum amount of businesses created already.

WABA and Profile Selection

The new flow is standardized such that regardless whether a user is adding or selecting a new WABA/phone profile, the flow is the same. From this screen the user can do one of the following:

Create both a new WABA and profile
Select an existing WABA and create new profile
Select an existing WABA and profile

Regardless of which option the user elects to do, the flow will always start off the same way.

Creating a New WABA and Profile

If the user elects to create a new WABA and profile, they will fill out all their WABA and profile information on a single page.

Website is now an optional field that is defaulted to the business’ website.

Selecting an Existing WABA and Creating a New Profile

If the user selects an existing WABA, they can only edit the phone profile field.

The user will then enter their phone number information as prompted.

Selecting an Existing WABA and Profile

If the user selects an existing WABA and existing profile, the profile is displayed but will not be editable. To edit the profile, it must be done in the WhatsApp Manager.

The user will then have the ability to verify the number and select the verification method.

Verified Phone Number

If the user selects a verified phone number they will be directed to the completion step.

Permission Acknowledgement

In the flow, businesses review the list of permissions requested by their Solution Partner, also known as Solution Partner. The permissions cannot be edited. Businesses must tap Continue to acknowledge the permissions and complete Embedded Signup.

Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App.

Restrictions

Businesses must use a new phone number to sign up for the platform, whether through manual onboarding or Embedded Signup. They are not able to sign up with a number that is currently active on WhatsApp or the WhatsApp Business App.
Independent Service Vendors (ISVs) are not currently able to use Embedded Signup, so it should not be used to register any phone numbers from an ISV. They must continue using the manual onboarding flow.

FAQs

Q. I received an error message stating that the number is registered to an existing WhatsApp account. What should I do next?

Answer:

This error usually occurs in two situations:

Active WhatsApp Account on Your Mobile Device:
If you currently have an active WhatsApp account on your mobile device, you need to delete that account to connect with the chat account. Follow these steps:
- Open the WhatsApp app.
- Navigate to Settings > Account > Delete my account.
- Note: After integration, you will not be able to use WhatsApp on your phone, and your previous conversation history and contacts will not be migrated
- Learn More on how to Migrate an Existing WhatsApp Number to a Business Account
WhatsApp Number Connected to Another Provider:
If your WhatsApp number is linked to another provider, you need to create a new WABA account and migrate your number to the new WABA account

Q. You have already linked the maximum number of phone numbers allowed for this business account. Delete a phone number to continue or request additional numbers.

Meta allows you to have only two phone numbers per WABA account

Q. I am getting Message Undeliverable error

Reasons can include:

The recipient phone number is not a WhatsApp phone number.
Sending an authentication template to a WhatsApp user who has a +91 country calling code (India). Authentication templates currently cannot be sent to WhatsApp users in India.
The message was not delivered to create a high quality user experience. See Per-User Marketing Template Message Limits.

Q. Failed to send a message because this user's phone number is part of an experiment

Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:

a customer service window exists between the customer and the business
an open marketing conversation exists between the customer and the business
an open free-entry point conversation exists between the customer and the business

If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed for it since no conversation was created

Q. Can I use an LC/Twilio number on WhatsApp even if my A2P 10DLC registration is incomplete?

Yes, you can use the number to register on WhatsApp. However, it is highly recommended that you complete the A2P 10DLC registration for better compliance and reliability.

Q. Customers are not able to see my Business name on their WhatsApp app, instead they are seeing the phone number

You need to Verify your business on Meta. You will Get 1,000+ daily business-initiated conversations and show your business name in chat with customers. Submit business documents in Business Manager to verify your business.