Policy Violation Details for your WhatsApp Business Account

WhatsApp Business provides a robust platform for businesses to connect with their customers, but it’s important to follow the platform’s messaging and commerce policies to ensure compliance. If a violation occurs, your WhatsApp Business account may be restricted. This article outlines how to view policy violation details and how to file an appeal if your account has been restricted.

Important: All policy violations can be appealed within 90 days of being received.

Learn more about How to comply with WhatsApp Business Messaging and Commerce policies.

How to View the Policy Violation Details

1. Go to Business Support Home: Start by navigating to the Business Support Home.

2. Access My Accounts: Click on "View my accounts" under the "My accounts" section.

3. Locate Your Business Portfolio: Scroll down to find the business portfolio connected to your restricted WhatsApp Business account. It will be labeled as "Assets restricted."

4. Select Your Business Portfolio: Click on the business portfolio to view its details.

5. Find the Restricted Account: In the WhatsApp accounts section, locate the restricted WhatsApp Business account. It may show as "Account issues" or "Account disabled."

6. View the Policy Violation: Under the "Available for review" tab, click on the policy issue to open the details of the violation, including:

• A summary of the violated policy and a link to the full policy.
• Active restrictions on the account and the consequences of repeat violations.
• How to avoid future violations.
• What actions you can take to resolve the issue.
• How to file an appeal.

How to File an Appeal and Request a Review

1. Access the Policy Issue: Follow the steps above to go to the "Available for review" tab under the Activity issues section.

2. Select the Policy Issue: Click on the policy issue that you want to appeal.

3. Request a Review: Click on "Request review."

4. Select an Appeal Reason: Choose the reason for your appeal.

5. Provide Additional Information (Optional): Optionally, add any details that may help the review team better understand your case.

6. Submit the Appeal: Click "Submit" to file your appeal. Reviews typically take up to 24 hours. You can track the review status in the "In review" tab.

FAQs

1. How long do I have to appeal a policy violation?
   You can file an appeal within 90 days of receiving the violation notification.
2. How can I view the details of a policy violation?
   Go to the Business Support Home, select "View my accounts," find the restricted WhatsApp account, and click "See details" next to the policy issue.
3. How do I file an appeal?
   Select the policy issue under the "Available for review" tab, click "Request review," choose your appeal reason, and submit the appeal.
4. What happens after I submit my appeal?
   Reviews typically take 24 hours, and the decision may result in the issue being reversed. You can track the review status in the "In review" tab.
5. What information should I provide when appealing?
   While optional, providing additional details that clarify your situation may help the review team make a more informed decision.