Checking If A Contact Can Receive WhatsApp Messages

The Valid WhatsApp field and filtering options are available within your Contacts section. Utilize these features to streamline your communication and manage your WhatsApp-enabled contacts more effectively.

Features for WhatsApp Contact Management

Valid WhatsApp Field Addition

The Valid WhatsApp field at the contact level indicates whether a contact's number is active on WhatsApp. This allows for more efficient communication and management of contacts.

WhatsApp Contact Name Pre-Fill 

The WhatsApp Contact Name Pre-Fill feature automatically populates unknown contacts' first and last names from their WhatsApp profile into Referins, provided the contact is not already saved, enhancing contact management efficiency.

Dedicated Column and Filter for WhatsApp Status

Easily identify and manage WhatsApp-enabled contacts using the dedicated column and filter in your contact list. This makes it simple to focus your communication efforts on contacts who are reachable via WhatsApp.

Interpreting WhatsApp Status Values

• Valid: The contact's number is active on WhatsApp.
• Invalid: The contact's number is not available on WhatsApp.
• Not Validated: Uncertainty about whether the contact's number is on WhatsApp or not.

How WhatsApp Status is Updated

Understanding how these fields are updated is crucial for accurate insights:

• Message Delivered Successfully: When a message is successfully delivered, the system automatically marks the contact as "Valid."
• Message Delivery Failure: If a message fails to deliver or encounters issues with Meta, the contact is marked as "Invalid."
• Receiving WhatsApp Messages: When a contact initiates a WhatsApp message, the status is updated to "Valid," ensuring real-time validation.
• No WhatsApp Interaction: If there is no conversation over WhatsApp with a particular contact, the status remains in the "Not Validated" state until further interaction.

Advantages of these WhatsApp Features

• Optimized Communication: Focus your efforts on reachable contacts.
• Efficient Contact Management: Easily identify and segment WhatsApp-enabled contacts.
• Enhanced Workflow Efficiency: Save time by targeting relevant contacts for WhatsApp interactions.

Automated Do Not Disturb (DND)

To help you manage customer preferences and maintain compliance with WhatsApp messaging regulations, we have implemented Automated Do Not Disturb (DND) for WhatsApp.

• Automated Opt-Outs: If a customer replies with "Stop," "Unsubscribe," or "Stop," they will automatically be placed on a DND list for WhatsApp communications.
• Easy Re-Engagement: The DND status will be removed only when the customer initiates a reply back to the user, ensuring that they have control over their communication preferences.

How to Use the New WhatsApp Contact Features

Accessing and Utilizing the Valid WhatsApp Field and Filter

1. Navigate to Contacts: Go to the Contacts section located on the left in your Referins account.
2. Find the Valid WhatsApp Column: Look for the Valid WhatsApp column in your contact list and select Valid Whatsapp

How to Create a Smart List Excluding Invalid WhatsApp Contacts

Step 1: Navigate to the Contacts page and click on "More Filters."

Step 2: Search for "Valid WhatsApp."

Step 3: Select "Is Valid" and click "Apply."

Step 4: Set the condition to "OR" and select "Is Not Validated."

Step 5: Click "Save as Smart List" and give your smart list a name.

This smart list will update dynamically as contacts become active or inactive on WhatsApp. You can use the created smart list to send WhatsApp campaigns.

Why Include "Is Not Validated" Contacts?
The "Is Not Validated" condition ensures that WhatsApp messages are only sent to contacts where the system has not yet determined whether the contact is on WhatsApp due to a lack of conversation history.

Managing Your WhatsApp-Enabled Contacts

• Segment Your Contacts: Use the filter to create segments of WhatsApp-enabled contacts for targeted campaigns.
• Prioritize Communication: Focus your communication efforts on contacts marked as "Valid" to enhance engagement.
• Monitor and Refresh: Regularly monitor the Valid WhatsApp field to ensure your contact list remains accurate and up-to-date.

FAQs: Frequently Asked Questions

Q: How frequently are these fields updated?
The fields are updated in real-time based on the defined scenarios and contact activity.

Q: Can I manually update the WhatsApp status of a contact?
No, the system automatically updates the WhatsApp status based on user interactions and message delivery results.

Q: What is the "Valid_WhatsApp" field?
The "Valid_WhatsApp" field indicates whether a contact's phone number is registered and active on WhatsApp.

Q: What do the different "Valid_WhatsApp" status values mean?

• Valid: The contact has an active WhatsApp account.
• Invalid: The contact's number is not currently registered on WhatsApp.
• Not Validated: The system has not yet confirmed whether the number is on WhatsApp due to a lack of message history.

Q: How is the "Valid_WhatsApp" status updated?
The status updates automatically based on the following:

• Successful message delivery: The status changes to "Valid."
• Message delivery failure: The status changes to "Invalid."
• Contact sends a message: The status immediately updates to "Valid."

Q: Can I filter contacts by their WhatsApp status?
Yes! You can filter contacts using the "Valid WhatsApp" filter to display only those that are reachable on WhatsApp.