Viewing Chat Widget Submissions

Once you've created a chat widget, you may want to review what contacts are submitting into the chat widget. (If you haven't set up a chat widget, stop here and go check out our article "How To Create and Add a Chat Widget to Funnels and Websites" to create one.)

Step 1: Viewing Chat Widget communications in Form Submissions

• Navigate to Forms > Submissions, and choose "Widget Form" from the dropdown menu
• Here you'll be able to view all the widget responses.
• You can click on a contact to view their profile

Use Cases for Reviewing Chat Widget Submissions

**1. Tracking Customer Queries:

• Scenario: Your website receives numerous inquiries through the chat widget.
• Use Case: Regularly review chat widget submissions to ensure timely responses to customer questions, helping you address concerns promptly and improve customer satisfaction.

**2. Monitoring Lead Quality:

• Scenario: You want to assess the quality of leads generated through the chat widget.
• Use Case: Analyze the information provided in the widget submissions to determine lead quality, allowing you to prioritize high-value leads and refine your lead generation strategies.

FAQs

1. How do I access the chat widget submissions?

Navigate to Forms > Submissions, then select "Widget Form" from the dropdown menu to view all submissions from your chat widget.

2. What information can I see in the chat widget submissions?

You can view all responses submitted through the chat widget, including the contact's message, and any additional information they provided. Clicking on a contact entry will allow you to see their profile and detailed submission history.

3. Can I export chat widget submissions for further analysis?

Depending on the platform, you may have the option to export submissions into a CSV or other file formats for detailed analysis. Check the export options available in the Forms > Submissions section.

4. How often should I review chat widget submissions?

Regular review is recommended to ensure timely responses and effective management of customer interactions. The frequency of reviews can be based on the volume of submissions and your business needs.

5. Can I filter chat widget submissions by specific criteria?

In some platforms, you may be able to apply filters to view submissions based on specific criteria, such as date, status, or keywords. Check the filtering options available in the Forms > Submissions section.