Understanding the Workflow Enrollment History and Execution Logs

Managing workflows effectively requires a clear view of how contacts move through each step, track actions taken, and identify any potential issues. Execution Logs and Enrollment History provide the necessary insights into these processes, ensuring smooth operation and helping to resolve errors efficiently. Users can access detailed logs, track progress more easily, and handle issues promptly, resulting in an optimized workflow experience.

Key Features and Benefits

Execution Logs

1. "View Details" Hyperlink
A more visible hyperlink makes accessing detailed execution information quicker and more intuitive.

2. Error Visibility
Errors are more noticeable, with fields like the Status or View Details link being highlighted when an error occurs. This allows you to resolve issues promptly.

3. Highlighting Opened Rows
When you open the details of a row, it is automatically highlighted, making it easier to keep track of which action you're analyzing.

4. Action Column Overhaul
The "Action" column shows the action name you've assigned, which enhances clarity. Hovering over it will display the actual action type for additional context.

5. Enhanced Sorting in Filters
With actions linked to your workflow prioritized at the top, filtering is more streamlined and user-friendly.

6. Workflow Statuses
The inclusion of statuses like "Workflow Completed," "Removed by Workflow Action," and "Removed by External Workflow Action" provides you with better insights on how and why contacts exited or completed workflows.

7. Pagination
Both the Enrollment History and Execution Logs sections support pagination, giving you more control over how much data you view at once.

Enrollment History 

1. Pagination
Like Execution Logs, the Enrollment History section allows you to choose how many row items to display per page (10, 25, or 50).

2. Highlight Contact Path
By selecting the "Highlight Contact Path" icon, you can instantly view the path your contact has taken through the workflow, helping you identify their journey step by step.

Note: The path taken by the contact within the workflow is highlighted in green.

3. Go To Action Button
This feature allows you to click the "Go To Action" button in the Execution History, which then takes you directly to the action in the builder for quick adjustments.

Date and Time 

1. Timezone
The "Executed On" field includes the timezone, helping you understand exactly when actions were taken across different time zones.

2. Custom Date Range Option
You can specify custom start and end dates for a more tailored view, with a maximum date range of 30 days.

Contact History

By clicking the "View Contact History" icon, you can access detailed action execution logs for any contact across all enrollments, with improved navigation breadcrumbs that link directly back to the logs.

Execution History

By clicking on the "View Execution History" icon, you will access detailed logs of actions taken by a contact during a specific enrollment, with enhanced navigation options through clickable breadcrumbs.