Using WhatsApp Delivery Status in Workflows

WhatsApp Delivery Status in Workflows

You can now send WhatsApp messages from a workflow, wait for their delivery, and add conditions based on different delivery statuses.

Prerequisites for Using WhatsApp in Workflows:

• WhatsApp must be subscribed to and enabled in your location account.
• WhatsApp message templates must be created before sending a message in a workflow and setting up conditions based on the delivery status.

Key Highlights:

• Failover Mechanism: Automatically send SMS or email to customers when a WhatsApp message fails to deliver, ensuring no communication is missed.
• Optimized Deliverability: Enhance the effectiveness and reliability of your communications by leveraging multiple channels.
• Recipe for WhatsApp Delivery Status: Use the WhatsApp Delivery Status recipe to get started with workflows.

How to Set Up the Workflow:

1. Setting Up a Recipe Workflow:
   • Navigate to the Automation tab.
   • Click on + Create Workflow in the top right corner.
   • Select Recipe.

• Choose the WhatsApp Delivery Status recipe.

• Modify the trigger, WhatsApp action, and condition branches as needed.

1. Setting Up a Workflow from Scratch:
   • Navigate to the Automation tab.
   • Click on + Create Workflow in the top right corner.
   • Select + Start From Scratch.
   • Choose WhatsApp Action and select the template you want to send.

• Enable the toggle WAIT FOR Whatsapp MESSAGE DELIVERY STATUS and save the action.

• Add an If/Else action.
• Select Contact Details > Valid WhatsApp and add conditions for True and False.

• Add a failover to SMS/Email for False and None branches.

FAQs:

Q. How can I use the WhatsApp delivery status in my workflows?

• You can use if/else conditions based on Valid WhatsApp status to determine the next steps in your workflow. This enables more dynamic and responsive communication strategies.

Q. What is the purpose of the toggle for holding contacts in the workflow?

• The toggle holds the contact in the workflow until the delivery status is received from Meta, ensuring the workflow waits for the delivery status before proceeding to the next step.