Workflow Action: Go To

Created by Stefan Perchinkov, Modified on Wed, 26 Feb at 2:27 AM by Stefan Perchinkov

The “Go To” action in workflows is a powerful tool that allows you to redirect a contact to a different point within a workflow. This feature is particularly useful for managing complex workflows where you need to dynamically direct contacts based on their interactions or other criteria. Follow the steps below to effectively implement and use the “Go To” action in your workflows.

What is the “Go To” Workflow Action?

The “Go To” action enables you to send a contact to any specified point within a workflow path. It can only be used at the end of a workflow path, allowing you to control the flow and direction of the contact’s journey through your automated processes.

NOTE: The action can only be used at the end of a Workflow path or under a branch in the if/else condition.

Step 1: Using the “Go To” Workflow Action

Navigate to Automation > Workflows.
Click on the Workflow you wish to update.

Add an action and choose “Go To” from the list.

Click “Save”.
A Green circle will appear under the action in the Workflow builder drag and drop it to the action you wish to direct the path to.

You’ll then see this icon and the dotted icon, indicating the “Go To” action is set up in the path.

FAQs

1. Where can I use the “Go To” action in a workflow?

The “Go To” action can only be used at the end of a workflow path. It directs the contact to a specific point within the workflow from that position.

2. Can I use the “Go To” action in the middle of a workflow path?

No, the “Go To” action is restricted to the end of a workflow path. It is designed to redirect contacts at specific points in the workflow to other designated areas.

3. How do I know if the “Go To” action is set up correctly?

You will see a green circle under the “Go To” action in the workflow builder. Additionally, a dotted line will appear, indicating the direction in which the workflow path is redirected.

4. What should I do if I make a mistake in setting up the “Go To” action?

If you need to correct the setup, you can drag the green circle to a different point in the workflow or remove the action and add it again. Make sure to save your changes and recheck the workflow path.