How to Schedule Social Post in Communities

Scheduling your posts in advance for community groups and channels is an effective way to maintain engagement, boost visibility, and manage content effortlessly. This guide will walk you through using the Social Planner to streamline your community post-scheduling and management process.

Key Features and Benefits

• Scheduled Posting: Plan and schedule content to go live at optimal times, keeping members engaged without needing manual posting.
• Unified Content Management: Manage all posts across communities from a single view, making it easy to adjust schedules, view post history, and check statuses.

How to Use Social Planner for Community Posting

Step 1: Access Social Planner

1. Go to Marketing > Social Planner.
2. Open the Settings page in Social Planner.

Step 2: Connect Community Groups and Channels

1. From Settings, add your community group by selecting it from the list of available groups within your current location.
   Note: Only groups within the same account are accessible for connection.

1. Once selected, the group and all its channels will appear within Social Planner.

Step 3: Compose and Schedule Your Post

1. Navigate to Post Composer:
   • Go to the Post Composer page.
   • Select the channels where you wish to post, noting that each channel will show which group it belongs to.

1. Add Content:
   • Upload media (images or videos) to enhance your post:
     • Images: Up to 10 images (JPEG/PNG, max size 10 MB each).
     • Videos: Up to 10 videos (MP4, max size 1 GB, minimum duration 4 seconds).
   • Fill in the mandatory fields like Title and select the user on whose behalf the post will be published.

1. Schedule Your Post:
   • Choose your posting time and date to schedule the content in advance for each community group and channel.
   • Confirm all details, then click Schedule to finalize your post.

Note: CSV and other post types are also supported for community posts.

Important Points to Note

• Syncing Channels: If there are any new channels or changes in group details, they won’t automatically update in Social Planner. To re-sync, go to Social Planner Settings > Communities.

• Post on Behalf of Users: In the Post Composer area, select the user name for the post. Default users can be assigned in Social Planner Settings > Communities for streamlined management.

FAQ

1. How many images and videos can I add to a post?
Up to 10 images or videos are allowed per post. Images should be in JPEG/PNG format with a maximum size of 10 MB, and videos should be in MP4 format with a maximum size of 1 GB and a minimum duration of 4 seconds.

2. Can I schedule posts for multiple community groups at once?
Yes, you can select multiple groups and channels simultaneously in the Post Composer, allowing you to schedule posts for several communities in one go.

3. What if a new channel is added to my group?
New channels or updates to group details won’t automatically appear in Social Planner. To update, go to Social Planner Settings > Communities and re-sync.

4. How do I select a user to post as?
In the Post Composer area, select the user name to post under. For default settings, go to Social Planner Settings > Communities and set a default user for all future posts.

5. Can I edit a scheduled post?
Yes, you can edit scheduled posts by navigating to the scheduled post within Social Planner, making the necessary changes, and re-saving the post.