Editing Pending and Processing Bulk Actions

Using the Bulk Actions feature in your Contacts section, you can perform multiple one-off actions to selected or all contacts. From an SMS blast to bulk adding contacts to a workflow, to sending out a drip email, and more, there are many options for using Bulk Actions.

If you create a Bulk Action to “send in drip mode”, you can schedule it to process the request in batches (ex. you have an email you want to send to 1,000 people, but you send it in batches of 10 contacts per hour Monday-Friday until completed, or you send it to 100 people per day for 10 days).

But what if you want to edit the Bulk Action and make changes to it? You do have a few options to do so, depending on where in the sending process the particular action is. 

Step 1: Determine if the Bulk Action is Queued or Processing

• Go to Contacts on the left and navigate to Bulk Actions at the top.
• View the “status” column.
  • A pending or queued Bulk Action is one that hasn’t yet started but is scheduled for the future (ex. you’ve scheduled an email to go out in batches starting next week).
  • A processing Bulk Action is a work in progress, meaning the batches have already started to send in drip mode (ex. you’ve scheduled an email to go out in batches every other day, and the process started 3 days ago and is 33% complete).

Step 2: Edit the Bulk Action

• Click the 3 dot menu icon next to the Bulk Action you wish to check, under the “Actions” column.
• If the Bulk Action is queued, you’ll see an “Edit” option.

• Click on it and in the popup window, you can make changes to the delivery schedule.
• Save Changes to confirm, and your Bulk Action will be updated.
• You can repeat this process until the Bulk Action’s 1st batch starts.

• If the Bulk Action is Processing, you’ll see an “Edit Batch Quantity” option.

• Click into it and in the popup window, you can make changes to the batch quantity only (i.e. instead of sending 10 emails per hour you want to update it to 5 or 50, etc.)

• Save Changes to confirm, and your Bulk Action will be updated.
• You can repeat this process while the Bulk Action is processing.

FAQ 

Q: What can I do with the Bulk Actions feature in the Contacts section?
A: The Bulk Actions feature allows you to perform multiple one-off actions, such as sending an SMS blast, adding contacts to a campaign or workflow, or sending a drip email to selected or all contacts.

Q: How does the "Send in Drip Mode" feature work in Bulk Actions?
A: "Send in Drip Mode" allows you to schedule bulk actions in batches. For example, you can send an email to 1,000 people in batches of 10 contacts per hour Monday-Friday, or send to 100 people per day for 10 days.

Q: Can I edit a Bulk Action after it has been scheduled?
A: Yes, you can edit a Bulk Action depending on its status—either queued or processing.

Q: How do I determine if a Bulk Action is queued or processing?
A: Navigate to the Bulk Actions section and check the "Status" column. A "queued" action is scheduled for the future but hasn't started, while a "processing" action is already in progress.

Q: How can I edit a queued Bulk Action?
A: Click the 3-dot menu icon next to the Bulk Action under the "Actions" column and select "Edit." You can then modify the delivery schedule in the popup window. Save changes to update the Bulk Action. You can do this until the first batch starts.