Forms and Surveys SMS Verification

The SMS Verification feature for the Forms and Surveys module enhances data integrity and provides a seamless user experience by allowing participants to verify their phone numbers directly within the form or survey.

Why This Feature?

The introduction of SMS verification addresses the need for higher data accuracy and reliability in forms and surveys. By ensuring phone numbers are verified, the chances of receiving inaccurate data are significantly reduced, benefiting both data collectors and participants.

Benefits

• Data Integrity: Verified phone numbers ensure that the data collected is accurate and trustworthy.
• User Experience: The process is seamless and user-friendly, making it easy for participants to complete verification.
• Fraud Prevention: Reduces the chances of fraudulent submissions, enhancing the overall quality of data.

How It Works

Step-by-Step Guide

1. Access Form or Survey Builder: Users access the form/survey builder by going into the sites tab located to the left in Referins Platform. Accessing Forms/Surveys at the top and creating or editing a form/survey.

2. Enter Phone Number: Users enter their phone number in the designated field of a form or survey.

3. Verify Phone Button: Upon entering a valid phone number, the “Verify Phone” button becomes visible.

4. Receive Verification Code: Clicking this button sends a verification code to the user’s phone via SMS.

5. Enter Verification Code: Users enter this code back into the form or survey to verify their phone number.

Key Features

• SMS Verification Button: A “Verify Phone” button is displayed next to the phone number input field in forms and surveys.
• Verification Code: Users receive a unique verification code via SMS, which they need to enter to confirm their phone number.
• Enhanced Data Accuracy: Ensures that the phone numbers collected are valid and accessible by the users, reducing errors and fraudulent submissions.
• User-Friendly Process: Designed to be intuitive, guiding users smoothly through the verification process.
• Verified Phone Field: Introduced a “Phone Verified” field in submissions, marking successfully verified numbers as “Yes.”
• OTP Billing: Note that OTP messages will be billed.

FAQ:

Q: How does the SMS verification process work in forms and surveys?
A: When users enter their phone number in a designated field, they can click the "Verify Phone" button to receive a verification code via SMS. They need to enter this code back into the form or survey to confirm their phone number.

Q: What happens if the verification code is not entered or entered incorrectly?
A: If the verification code is not entered or entered incorrectly, the phone number will not be marked as verified. Users can request a new code if needed.

Q: How is the verified phone number indicated in submissions?
A: The submissions will include a "Phone Verified" field. Successfully verified phone numbers will display “Yes” in this field, ensuring clear identification of verified data.

Q: Are there additional costs associated with OTP messages?
A: Yes, OTP messages sent during the SMS verification process are billed separately. This cost is associated with delivering the verification codes to users via SMS.

Q: Can this feature be disabled for specific forms or surveys?
A: Yes, SMS verification can be toggled on or off for specific forms or surveys within the form/survey builder. This allows flexibility based on the specific data collection needs.