Workflow Trigger: Contact DND

The Contact DND Workflow Trigger can be used for any actions where a contact enables or disables Do-Not-Disturb (DND) for any communication channels. When a DND event occurs, the associated contact will be added to the workflow, allowing you to set up any number of follow-up actions. This article will outline setting up a Workflow with the Contact DND Workflow Trigger.

Step 1:Navigate to the Automation tab and Start a new workflow or edit an existing one

Step 2: Creating and Editing the Trigger

• Click “Add New Workflow Trigger”

• Select Contact DND in the Contact section of the Workflow Triggers Menu or use the search feature. Once selected, the Contact DND trigger setup menu will appear

• (Optional) Change the workflow trigger’s display name using the textbox under Workflow Trigger Name. Note that this will not affect the trigger itself, only the display name within the workflow builder
• Under Filters, you have several routes you can take
• Press + Add filters and in the first drop-down that appears select DND Flag is and in the second drop-down select the applicable trigger event for this workflow.
  • Enable DND for all channels and Disable DND for all channels will both trigger this workflow any time a contact enables or disables (respectively) DND for any of their communication channels.

• Enable DND for specific channels and Disable DND for specific channels will require an additional filter to select the specified channel.
  • Press + Add filters again and in the first drop-down select DND Channel is and then in the second drop-down select your chosen channel for this workflow. This can be Call, Email, FB, GMB, SMS or WhatsApp
• With this setup, the workflow will trigger any time a contact enables or disables DND within the specified channel
• If you add no filters, this trigger will add a contact to this workflow any time they enable or disable DND for any communication channel.
• You can also filter by Custom Fields to only allow contacts that have a custom field that you have created to be added to this workflow
• Press Save Trigger in the bottom right corner of the Trigger setup menu

Step 3: Set up applicable Workflow Action(s). We have multiple articles available to explain the setup of each of the Workflow Actions. Feel free to review our articles for more information on setting these up.

Pro Tip: You can use any Workflow Actions to be triggered by the Contact DND trigger or you can leave this workflow without any actions.

Step 4: Press Save in the top right corner of your browser to save the workflow

• If your Workflow is ready to be enabled, make sure the toggle switch under Save is set to Publish
• Be sure to test your Workflow to make sure it is set up correctly using the Test Workflow button next to the Publish toggle switch. 
  • For an in-depth overview of Workflow Testing see our article, “Using the Testing Features in Workflows”

Now your workflow is set up and ready to go with the Contact DND Workflow Trigger.

FAQs for Contact DND Workflow Trigger

1. What is the Contact DND Workflow Trigger?

The Contact DND Workflow Trigger activates when a contact enables or disables Do-Not-Disturb (DND) for any communication channels. This trigger allows you to automate actions based on a contact's DND status changes.

2. How do I set up a Contact DND Workflow Trigger?

1. Start a Workflow:
   • Begin by creating a new workflow or editing an existing one.
2. Add New Trigger:
   • Click “Add New Workflow Trigger.”
   • Select “Contact DND” from the Contact section or use the search feature.
3. Configure Trigger:
   • Optionally, rename the trigger for easier identification within the workflow builder (this does not affect functionality).
   • Use filters to specify when the workflow should be triggered, such as enabling/disabling DND for all or specific channels.
4. Save Trigger: Click “Save Trigger” to finalize the setup.
5. Set Up Actions: Define the actions to be triggered when the DND event occurs.
6. Save Workflow: Click “Save” and ensure the workflow is published and tested.

3. What are the filter options available for the Contact DND trigger?

• DND Flag:
  • Enable DND for all channels: Triggers when a contact enables DND for any channel.
  • Disable DND for all channels: Triggers when a contact disables DND for any channel.
  • Enable DND for specific channels: Triggers when a contact enables DND for a specified channel.
  • Disable DND for specific channels: Triggers when a contact disables DND for a specified channel.
• DND Channel:
  • Choose the specific channel (e.g., Call, Email, FB, GMB, SMS, WhatsApp) if filtering for specific channels.
• Custom Fields:
  • Filter based on custom fields that you have created.

4. How can I ensure the workflow triggers only for specific communication channels?

To trigger only for specific channels:

• Select “Enable DND for specific channels” or “Disable DND for specific channels.”
• Add an additional filter for the specific channel (e.g., Call, Email, SMS).

5. What happens if I don’t add any filters?

If no filters are added, the workflow will trigger any time a contact enables or disables DND for any communication channel.

6. Can I use the Contact DND trigger to perform actions?

Yes, you can configure various Workflow Actions to be triggered by the Contact DND event, such as sending notifications or updating records.

7. How do I test the Contact DND Workflow Trigger?

After setting up the workflow:

• Use the “Test Workflow” button next to the Publish toggle switch to simulate the workflow and ensure it functions correctly.

8. Can I set up multiple actions for a single DND trigger?

Yes, you can configure multiple Workflow Actions to be triggered by the Contact DND Workflow Trigger based on your requirements.