How To Use Trigger Links in SMS

In this article, you will learn how to use trigger links in the SMS. 

Option 1: Through a Conversation

• Go to the Conversations tab
• Search for the lead you want to write to
• Click on the SMS tab to send an SMS
• Click on the + sign to see the list of trigger links
• Click on Trigger Links and select the one you need

• Once you send the message, the trigger link custom value will be replaced by a link

Note: Trigger links can not be short links

Option 2: Through a Workflow

• Edit your workflow and add an SMS action
• In there, click on the Trigger link tab and select the trigger link you want to use

• Save once everything is ready

Option 3: Through an SMS Template

• Go to Marketing 
• Click on Templates
• Click on Add Text Template
• Click on the Trigger link tab and use the one you need to

• Save when everything is ready

FAQs on Using Trigger Links in SMS

Q1: What are trigger links?
A1: Trigger links are unique URLs used in SMS campaigns that can be customized to track and respond to specific user actions. They help in automating responses based on user interactions.

Q2: Can I use trigger links in short links?
A2: No, trigger links cannot be short links. They must be used in their full form.

Q3: How do I insert a trigger link through a conversation?
A3:

1. Go to the Conversations tab.
2. Search for and select the lead you want to message.
3. Click on the SMS tab.
4. Click the + sign to view available trigger links.
5. Select the desired trigger link.
6. Send the message, and the trigger link will be included as a full URL.

Q4: How can I add a trigger link to a workflow?
A4:

1. Edit your workflow and add an SMS action.
2. Click on the Trigger link tab.
3. Select the trigger link you wish to use.
4. Save your workflow changes.

Q5: How do I use a trigger link in an SMS template?
A5:

1. Go to Marketing and click on Templates.
2. Click on Add Text Template.
3. Click on the Trigger link tab.
4. Choose the appropriate trigger link.
5. Save the template when finished.

Q6: Are there any restrictions on trigger links?
A6: Yes, trigger links cannot be used as short links. They must be in their full URL format.