How to import/Export Contacts using a single CSV file

Importing Contacts from a CSV File

The ability to import Contacts from a single CSV file is a powerful feature that simplifies data management. Whether you're managing a large set of leads or organizing your contact list, this process enables seamless bulk updates, reducing manual input and ensuring data accuracy. This article will guide you through how to use this feature efficiently, highlight its key benefits, and provide useful tips to enhance your experience.

Key Features and Benefits

• Simultaneous Import: Import all your Contacts in one process, saving time and effort.
• Automatic Contact De-duplication: Contact de-duplication settings are applied automatically to prevent duplicate entries.
• Multiple Email and Phone Number Support: Import contacts with multiple email addresses and phone numbers, improving data accuracy.
• Real-Time Monitoring: Track the status of your imports with detailed progress reports and error logs for quick troubleshooting.

How to Use the Import Feature

Here are the step-by-step instructions on how to import Contacts using a CSV file:

Step 1: Access the Import Option

• Navigate to the Contacts section.
• Click and choose the Import option.

• On the import screen, select Contacts you wish to import.
• Click Next.

Step 2: Upload Your CSV File

• Upload the CSV file that contains your contact data.
• Choose whether you want to create new records, update existing ones, or both.
• If a Contact ID is provided in the CSV file, the contact will be updated; otherwise, a new one will be created.
• Click Next to continue.

Step 3: Map Fields

• Map the fields from the CSV file to the correct contact fields.
• Ensure accurate field mapping to avoid errors.

Step 4: Verify and Import

• Review the field mappings to confirm accuracy.
• You may also choose to add a tag, create a smart list, or include the contacts in a workflow during this step.
• Once reviewed, confirm and proceed with the import.

Step 5: Monitor Import Status

• Monitor the progress of the import under the Bulk Actions page.
• You can check the status, download error logs, and troubleshoot any issues under the Error tab.

How to Export Contacts

Follow these steps to export contacts into a CSV file:

Step 1: Access the Export Option

• Click and choose the Export option.

Step 2: Select Filters (Optional)

• Apply filters to export specific contacts, such as by tags, lists, or date range.

Step 3: Download the CSV File

• Once the export is initiated, the system will generate a CSV file.

Pro Tip: Ensuring Data Accuracy

Before starting the import process, make sure your CSV file is clean and well-organized. Always double-check field mapping and confirm that the data structure in the CSV aligns with the platform’s requirements to prevent unnecessary errors.

FAQs

• Can I update existing contacts during import?
  Yes, you can choose to update existing records by selecting the appropriate option during the import process. The system will look for matching IDs and update the records accordingly.
• What happens if there are duplicate contacts in my CSV?
  The automatic de-duplication settings will prevent duplicate contact entries by applying pre-configured de-duplication rules based on email addresses and phone numbers.
• Can I import multiple email addresses and phone numbers for a single contact?
  Yes, the system supports importing contacts with multiple email addresses and phone numbers. These will be added to the contact's record automatically.
• How do I monitor the progress of my imports?
  You can monitor the status of your imports on the Bulk Actions page, where you can view the progress, download error logs, and see success rates for your Contacts.
• What if I encounter an error during import?
  If any issues arise, you can view and download the error log from the Bulk Actions page, which will provide details about the error and steps for troubleshooting.