How to obtain Australian Phone Numbers

This article will walk you through how to add an Australian phone number, enabling you to make calls and send SMS to Australian numbers seamlessly. While there's no direct way to add an Australian phone number, creating a Regulatory Bundle/Address is the key to obtaining one. Follow the steps below to obtain your Australian phone number:

Step 1: Navigate to Settings

Firstly, access the settings of your phone number management platform. This can typically be found in the bottom-left sidebar menu.

Step 2: Access Phone Numbers Tab

Once in the settings, locate the Phone Numbers tab. This is where you'll manage all aspects related to your phone numbers, including adding new ones and managing existing ones.

Step 3: Create an Address Bundle 

In the Phone Numbers tab, find the option for Address Bundle. Click on it, and then click on the 'Create' button located at the top-right corner of the screen. Then select the ‘Address Bundle’ option.

Step 4: Fill Out Address Bundle Details

Inside the Address Bundle creation page, input the details of your business. Ensure that the information provided aligns precisely with the official documents registered for your business. This includes details such as your business name, physical address, and any other relevant information.

Step 5: Create the Regulatory Bundle

Once the Bundle Address is set up, proceed to create the Regulatory Bundle. Click on 'Create' again, but this time select the option for Regulatory Bundle. Choose Australia as the country and specify the type as Mobile. Proceed to the next step and submit the required business information. When requested to upload identifying documents, you can submit your ASIC document in all entries.

Note: When filling out the Address and Regulatory Bundles, the information MUST match exactly with the legal company documents, such as the ASIC. The information is case-sensitive.

Important note:

• You can find your ASIC registration record by going to ABN Lookup. In the search bar, type in your ABN or Company Name. (Please register if you haven’t done so already)

• In the top right corner, in Search ASIC Registers, put the field for ”Within” as “Organisation and Business Names” and in the “For” field once again, type in your business name in. 
• After the record is loaded, download the PDF which you will use as the identifying documents.

Step 6: Await Approval

After submission, it may take up to 24 hours for the Regulatory Bundle to be approved. Be patient during this process, as it is essential for ensuring compliance with local regulations.

Step 7: Add Your Australian Phone Number

Once your Regulatory Bundle is approved, return to the phone numbers section. Click on the 'Add a phone number' button located at the top-right corner of the screen. Select Australia as the country, add the appropriate area code, and choose your desired phone number from the available options. Finally, add the selected phone number to your business account.

FAQ: Obtaining Australian Phone Numbers

1. What documents are required to create the Regulatory Bundle?
You will need your ASIC registration record, which you can obtain by searching your ABN or Company Name on the ABN Lookup website. Download the PDF of your registration as it serves as the identifying document.

2. How long does it take for the Regulatory Bundle to be approved?
The approval process for the Regulatory Bundle typically takes up to 24 hours. If it takes longer, check the accuracy of the submitted details and documents, ensuring they match exactly with your registered business information.

3. What should I do if my Regulatory Bundle is rejected?
If your Regulatory Bundle is rejected, review the rejection notice to understand the reason. Common issues include mismatched information or incorrect document formats. Ensure all submitted details match your official ASIC documents exactly and resubmit.

4. Can I add multiple Australian phone numbers once my Regulatory Bundle is approved?
Yes, once your Regulatory Bundle is approved, you can add multiple Australian phone numbers. Just repeat the process for each additional number as needed.

5. What should I do if I cannot find the desired phone number in the available options?
If the desired phone number is not available, you may need to adjust your area code preferences or wait for new numbers to be released. You can also contact customer support for further assistance in acquiring specific numbers.

Remember to ensure compliance with all regulatory requirements throughout the process to avoid any potential issues down the line.