Managing Failed Subscription Payments with Open Invoices

Created by Stefan Perchinkov, Modified on Fri, 21 Feb at 9:15 AM by Stefan Perchinkov

Handling failed subscription payments can be a challenge for businesses. With the open invoice functionality, businesses can manage and collect payments when automatic subscription payment attempts fail. This feature ensures that payments are collected efficiently without disrupting the customer’s subscription status.

How to Use This Feature

Step 1: Locate the Failed Payment Invoice

1. Navigate to the Payments section on the left.

2. Go to Subscriptions at the top and select the relevant subscription.

3. Open Subscription Details and click on the Invoices tab to view the automatically generated invoice.

Step 2: Customer Payment Options

The customer can:

1. Complete the payment through the automated retries.

2. Use the invoice link sent via email to pay manually.

Step 3: Monitor Payment Status

Once the payment is received via the invoice, the subscription automatically reactivates, as long as there are no other unpaid invoices tied to it.

Pro Tips

Monitor Subscription Invoices: Regularly check the Invoices tab under subscription details to track unpaid invoices and ensure timely follow-ups.
Inform Customers Clearly: Ensure your communication explains that paying via the invoice is an alternative to automated retries, preventing confusion.

Frequently Asked Questions (FAQs)

1. What happens if a subscription payment fails?
An invoice is automatically created and sent to the customer while the system continues retrying the subscription payment.

2. Can the details of the invoice be edited?
No, these invoices are tied to the subscription and cannot be manually edited. Details such as the amount, customer information, and email content reflect the subscription data.

3. What payment providers support this feature?
This feature supports NMI, Authorize.net, and Square for processing subscription payments.

4. Will the subscription reactivate after the invoice is paid?
Yes, once the payment is collected via the invoice, the subscription becomes active again, provided there are no other unpaid invoices for the subscription.

5. Where can I find invoices for failed payments?
Go to Payments > Subscriptions > Subscription Details > Invoices to view the automatically created invoices.